Warranty Service Request

Ask Cathy!
(512) 308-6826

Service Request

As we continue to monitor and evaluate the situation in response to the spread of the coronavirus (COVID-19), Scott Felder Homes remains committed to the health and well-being of our customers, homeowners, associates, vendors and guests.  Effective June, 1, 2020 we will resume accepting customer service requests for occupied homes. Please note:  If you have previously submitted a claim during the suspension of occupied home service calls, you will need to resubmit that request, as no claims were processed during this shutdown period. Like you, we have been diligently following U.S. Centers for Disease Control and Prevention (CDC) guidance and recommendations (www.cdc.gov). We will continue doing all we can to ensure that safety is our highest priority. We apologize for the inconvenience that this unprecedented event has caused in our ability to provide customer service to our closed homes.  We ask for your continued patience as we navigate through the reopening of our customer service department.  Due to a high volume of submissions, for non-emergency requests, please allow up to 3-5 business days for a response. At Scott Felder Homes we are committed to providing the best customer service possible, and again we thank you in advance for your continued patience during this time.  

Please submit your warranty request ticket by filling out the tables below. 

Greater Austin Warranty: (512) 418-5419

Greater Austin Emergency Contacts:

  • Christianson Plumbing and HVAC-512-246-5200
  • Kidd Roofing-512-671-7791
  • Casa Mechanical-512-334-7300
  • Paul Swoyer Spetics-830-935-4936
  • Crossroads-512-246-1400
  • IES Electrical-512-252-0040
  • In-Charge Electric-210-714-5566
  • Webco Fireplaces-512-836-8476
  • ACS/Williams fireplaces-512-929-3791

Greater San Antonio Warranty : (210) 547-4302

Greater San Antonio Emergency Contacts:

  • Casa Mechanical HVAC & Plumbing: (210)-298-2272
  • Paul Swoyer Spetics: (830) 935-4936 (The Grove at Vintage Oaks)
  • In-Charge Electric: (210) 714-5566
  • Laneheart Electric: (877) 721-7500 / (210) 695-2210
  • Kidd Roofing: (210) 832-8241
  • Whirlpool Appliances (866) 333-4591

Submit A Warranty Request

Their estimated completion date was exactly right - within days (ours took about six months from when they broke ground.) Communication between SF Homes and us left nothing to be desired. Everything was thoroughly explained and they really handle it all, down to the smallest details.

Michael D.