Warranty Service Request

Ask Cathy!
(512) 308-6826

Service Request

As we continue to monitor and evaluate the situation in response to the spread of the coronavirus (COVID-19), Scott Felder Homes remains committed to the health and well-being of our customers, homeowners, associates, vendors and guests.  Effective June, 1, 2020 we will resume accepting customer service requests for occupied homes. Please note:  If you have previously submitted a claim during the suspension of occupied home service calls, you will need to resubmit that request, as no claims were processed during this shutdown period. Like you, we have been diligently following U.S. Centers for Disease Control and Prevention (CDC) guidance and recommendations (www.cdc.gov). We will continue doing all we can to ensure that safety is our highest priority. We apologize for the inconvenience that this unprecedented event has caused in our ability to provide customer service to our closed homes.  We ask for your continued patience as we navigate through the reopening of our customer service department.  Due to a high volume of submissions, for non-emergency requests, please allow up to 3-5 business days for a response. At Scott Felder Homes we are committed to providing the best customer service possible, and again we thank you in advance for your continued patience during this time.

Please submit your warranty request ticket by filling out the tables below. 

 Greater San Antonio P: (210) 547-4321

Submit A Warranty Request

We are forever grateful to Scott Felder Homes! We lost money and time with another home builder, but once we found Donna at Rim Rock we knew we had found our forever home. She instantly wanted to help and did! I let her know what we wanted and within a couple of days she had a lot and floor plan just for us! The entire process was true perfection! We never felt like we were just another family; never rushed or told no. We got exactly what we wanted! Our fireplace was extremely important and our designer made it happen. After designing our home Donna and our Project Manager Chad were professional and communicated every step of the building process to us. It truly went so smoothly. This team was just what we yearned for when building our dream home. My parents just came to see us and they loved every single detail of this home. We had a few minor issues once inside our home, but the problems were fixed within 48 hours. These guys know what they are doing and know how to give the best customer service! Thank you Scott Felder, we are forever grateful and can’t say it enough!

Mercedes F.