Warranty Service Request

Ask Cathy!
(512) 308-6826

Service Request

As we continue to monitor and evaluate the situation in response to the spread of the coronavirus (COVID-19), Scott Felder Homes remains committed to the health and well-being of our customers, homeowners, associates, vendors and guests.  Effective June, 1, 2020 we will resume accepting customer service requests for occupied homes. Please note:  If you have previously submitted a claim during the suspension of occupied home service calls, you will need to resubmit that request, as no claims were processed during this shutdown period. Like you, we have been diligently following U.S. Centers for Disease Control and Prevention (CDC) guidance and recommendations (www.cdc.gov). We will continue doing all we can to ensure that safety is our highest priority. We apologize for the inconvenience that this unprecedented event has caused in our ability to provide customer service to our closed homes.  We ask for your continued patience as we navigate through the reopening of our customer service department.  Due to a high volume of submissions, for non-emergency requests, please allow up to 3-5 business days for a response. At Scott Felder Homes we are committed to providing the best customer service possible, and again we thank you in advance for your continued patience during this time.  

Please submit your warranty request ticket by filling out the tables below. 

Austin (512) 418-5419

Greater San Antonio (210) 547-4321


Submit A Warranty Request

We lost our house in a fire just over a year ago. We are on an excellent 1 acre lot in Shady Hollow and really wanted to stay on the property in a nice home. We talked to several contractors, and nobody who was in our price range (insurance $) really inspired a ton of confidence, though there were one or two who we felt we could go with if SF Homes wasn't able to build a house for us on our lot. Turns out they did, and they did a spectacular job. We ended up with the Mendocino II plan and their builder did a meticulous, thorough, quality job throughout. From the first rate materials to the first rate subcontractors and the thoughtful planning by everyone involved, we ended up with a house which exceeded the quality and beauty of the house we lost to the fire.

Michael D.